Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your kitchen accessories, our Returns & Exchanges policy is here to make things as easy as possible.

Our Return Policy

• Eligibility for Returns:
  We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in unused and original condition, with all tags and packaging intact. For safety and hygiene reasons, some kitchen items (e.g., cutting boards, open food storage) may not be eligible for return unless defective.

• Non-Returnable Items:
  Certain items are non-returnable due to their nature. These may include:

  • Personalized items (e.g., engraved knives)

  • Gift cards

  • Items that have been opened or used (for health and safety reasons)

  • Sale or clearance items

How to Return an Item

1. Contact Us:
   Start by contacting our customer service team at support@yourkitchenstore.com or call us at [Insert phone number here] to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for return.

2. Return Authorization:
   Once we’ve confirmed your return eligibility, we’ll issue a Return Authorization Number (RAN) and provide you with instructions on how to return your item(s). Please include this number in your return package.

3. Pack the Item(s):
   Carefully repackage the item(s) in their original packaging, including any tags, manuals, or accessories that came with the product. Ensure everything is securely packed to prevent damage during return shipping.

4. Ship the Item(s) Back:
   After receiving your Return Authorization Number, ship the item(s) back to us. You’ll be responsible for return shipping costs unless the item was defective or damaged upon receipt. We recommend using a trackable shipping service for your return to ensure it arrives safely.

Exchange Policy

If you’d prefer to exchange an item (for example, for a different size, color, or style of kitchen accessory), we’re happy to accommodate that! Here’s how exchanges work:

• Exchange Requests:
  To request an exchange, please follow the same process as returning an item—contact us to confirm your eligibility for an exchange and provide us with the details of the item you’d like to exchange it for.

• Shipping Costs for Exchanges:
  The customer is responsible for the return shipping of the original item, and we’ll cover the shipping cost for the replacement item sent back to you.

Refunds

• Processing Time:
  Once we’ve received the returned item(s), we will process your return and issue a refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

• Partial Refunds:
  In some cases, we may issue a partial refund (e.g., if the item is returned damaged or used). If that happens, we will notify you prior to processing your refund.

Damaged or Defective Items

If your item arrives damaged or defective, we will make it right! Contact us immediately, and we will either send you a replacement or offer a full refund, including return shipping costs.

• Steps to Take:

  • Take a photo of the damaged item and packaging.

  • Contact our customer service team within 7 days of receiving the product.

  • We will guide you through the process to get a replacement or a full refund, with no additional shipping fees.

Important Notes

• Restocking Fee:
  We do not charge restocking fees on returned items.

• Return Shipping Costs:
  Unless the item is defective or we made an error with your order, customers are responsible for return shipping costs. We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of items returned without tracking.

• Gift Returns:
  If you received an item as a gift and need to return or exchange it, please contact us. We will issue a store credit or exchange based on the recipient’s preferences.